A recent ISO member survey found that the general public is, on average, only mildly satisfied with customer contact centres. A new two-part standard (BS EN 18295-1 and BS EN 18295-2) has been created to help organizations achieve and maintain higher customer satisfaction levels.
Responding to concerns about fixed-odds betting terminals (FOBTs), the UK government has announced plans to reduce the maximum stake from £100 to between £50 and £2.
Prime Minister Theresa May has written to the Speaker of the House of Commons, John Bercow, asking him to establish an independent mediation service to enable staff to raise concerns about MP behaviour, the Guardian reports.
The Department for Communities and Local Government has launched a review of the home buying process, aiming to make it cheaper, faster and less stressful for those involved.
The Royal Institute of British Architects (RIBA) has called for sprinklers to be fitted in all new homes as part of changes to building regulations following the Grenfell Tower fire disaster.
The EU has concluded that there is no need for further regulation of building materials that could generate toxic smoke, but it is considering new rules on fire safety testing for building facades, according to Reuters.
The Law Society has announced two international partnerships for the legal education market, according to the Law Gazette. The joint initiatives reflect increasing deregulation by the Solicitors Regulation Authority, which is stepping away from its role as guardian of standards in the field.
Transport for London (TfL) has published a code of practice for dockless cycle hire providers, in response to the growing number of schemes operating in the capital.
