'Safe Travels' protocols launched to help restart travel and tourism after lockdown
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The industry body's Safe Travels protocols aim to ensure consistency among destinations and countries and include guidance about the new approach to health and hygiene in the post-coronavirus world.
They will apply across the travel and tourism sector including hospitality, airports, cruise operators, retail, transportation and tour operators.
Key measures for hotels include:
- Revisit guidance for cleaning teams for all areas of the hotel with a specific focus on high-frequency touch points, such as room key cards;
- Ensure social distancing for guests through signage and guidelines including lifts;
- Retrain staff in infection control, social distancing and enhanced hygiene measures, including hand washing and the use of masks and gloves;
- All extraneous items should be removed throughout the hotel;
- Integrate technologies to enable automation, such as introducing contactless payments where possible;
- Offer room service using no-contact delivery methods;
- Have clear, consistent and enhanced communication with customers on new health and hygiene safety protocols, both digitally and physically at hotels; and
- Safely reopen Food and Beverage outlets and Meeting and Events spaces with specific actions to ensure social distancing, disinfection and food safety.
Gloria Guevara, WTTC President & CEO, said: 'We have learned from the past, especially after the tragedy of 9/11, where the lack of coordination among governments and with the private sector caused long-lasting travel disruption, higher costs and a longer recovery time.
'Coordination and alignment within the Travel & Tourism sector is vital to ensure that robust global measures are put in place to help rebuild confidence and which are jointly embraced by the governments and private sector.'
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