In business, a cool head is a very important asset. In times of crisis, an organization that can mount a smooth, professional and proportionate response will be one that minimizes impact on customers, negative press coverage and damage to the bottom line. In contrast, an organization that seems defensive and panicky will rapidly lose the faith of stakeholders.
Companies looking to implement ISO 9001:2015 often find that a key challenge is ensuring that their IT systems are up to scratch. Issues around the acquisition, supply, development, operation and maintenance of computer software sometimes need particular focus. Standard BS ISO/IEC/IEEE 90003:2018 provides guidelines for the application of ISO 9001 to computer software. What has changed in this recently updated edition?
Being up a creek without a paddle is not desirable, but the outlook is a whole lot better if you have a spare one stashed in your canoe or know how to find the nearest paddle carpenter. At the very least, knowing whether the creek has alligators or piranhas in it is a good idea.
Sometimes it’s a good idea to step back and think of all the things we take for granted. We live in a world where we can trust the systems around us to do their jobs.
