An effective process for managing complaints is not only good for business; it also provides an opportunity to learn important lessons that will shape future development of the company. What does a good complaints handling process look like? And how does BS ISO 10002:2018 help?
According to the recent white paper Nanotechnology – what does the future look like for the medical devices industry?, authored by Prof Peter J Dobson of The Queen's College, Oxford and Dr Matthew O'Donnell, Technical Team Manager at BSI, nanotechnology is now entering a mature phase, with researchers bringing forward projects that could make a real difference to the future of medical devices. Let's look at some of the most exciting applications for nanotechnology in the field of medical devices.
The UK Government released its white paper 'The future relationship between the United Kingdom and the European Union' on July 12. It sets out the Government's vision for the future relationship between the UK and the EU, based on an economic partnership and a set of governance mechanisms to oversee it. BSI has engaged the UK Government since the referendum, educating, informing and advocating support for our position on Brexit and standards. Here is the update on the latest on BSI standards and Brexit.
Occupational health and safety (OH&S) affects every industry and organisation, large or small. ISO 45001:2018 is the world’s first global OH&S management system standard and we share five reasons why it's important to your management plan.
Scotland was the first country in the world to introduce care standards for hip fracture patients, and new research shows that the standards have saved lives and reduced healthcare costs.
In today's global construction industry, the drive for faster, more efficient delivery of infrastructure or building projects has never been more challenging. Efforts to improve efficiency are difficult in a market that is often defined by low margins, aggressive procurement, skills shortages, uncertain work pipelines and complex supply chains.
